GLPI HELPDESK PDF

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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As an open source technologyanyone can run, modify or develop the code.

How to install GLPI(Helpdesk and asset Management Software)

Moreover, GLPI has many plugins with added features. In particular I helpdedk it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool.

Getting the packages through. Assessments Smile Visitors 5 Opinion. On the other hand, it allows to keep an inventory control of the companies’ computer resources.

GLPi Reviews and Pricing –

Average Ratings 10 Reviews 4. We’ve spent thousands of hours working with the system and we consider it the best product on the market.

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The rest of the installation is web based and pretty easy. Please fill out the following fields to share the details of your proposed solution. SinceGLPI has been developed through more than 80 versions.

Choosing the best agent type. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible gloi visualize the state in which you are, which is great to follow. Of course you can use only one of them. The system accelerated and became even more readable. This way, contributors can participate in the development of the software by committing free and open source glip modules on GitHub.

Learn More Got it! For instance you can do Non-IT inventory cars, rooms, you name it Glip Please grade the solution on the helpdes criteria and leave an evaluation comment in the text box. It’s extendable through plugins. Troubleshooting problems related to agents. I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise.

Installation et configuration” in French. Find Out More Start Trial. The best tool of all, for the management of Tickets.

glpi-helpdesk

Over new eBooks and Videos added each month. How agents earn their living.

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So, you can have your questions and needs solved or not. IT asset management on steroids. Please discuss further on the talk helpdssk.

GLPi features a web-based interface that enables you to build your own database: Reporting is not that flexible out of the box, specially on terms of techs cost control. First you need to make sure you have Debian or Ubuntu is installed and updated after that you will need to install six pieces of software:.

Using the IP Query function. Users can declare incidents or requests based on asset or not thanks to the Helpdesk feature. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. It’s not totally translated and not all the documentation is finished. The Zen of Agent Deployment. Tickets can be hslpdesk both retroactively meaning historical, just for archiving purposes or as new ones.

GLPI / IT asset and inventory management / Open Source Guide

If there are any errors, check for the file permissions and start over the installation again. It may require cleanup to comply with Wikipedia’s content policies, particularly neutral point of view. Moreover, GLPI has many plugins that add further features. An excellent incident manager, software control and inventory management!

The administrative user name is glpi and password is also glpi. However i have listed them below for the sake of clarity.